About These Policies
We are committed to providing a consistently high quality level of service to the benefit of all our clients.
The following operational policies intend to clearly set expecations and lay the foundations of a training environment that functions to the betterment of all involved.
Payments & Invoicing
Full Pre-Payment is Required
Full payment of all due invoices must be cleared before the commencement of any training sessions.
We reserve the right to cancel or reschedule sessions if invoices are unpaid on the day of the session.
Rescheduling Sessions WITH Notice
Can be rescheduled without any penalty if session is not scheduled to begin within 48 hours.
Sessions that are cancelled or rescheduled within 48 hours of the scheduled start incur a $35 charge.
Group Session Development Program
Cannot be rescheduled 1 week before program is due to start – any missed sessions are forfeited.
Rescheduling, pro-rating, or refunding of unattended individual sessions is not available after the program block begins.
Unattended Sessions WITHOUT Notice
Unattended sessions (1on1 or group) without 48 hours (2 days) prior notice confirmed, forfeit the full price of the missed appointment.
There are no refunds for unattended sessions with no notice.
Unscheduled Issue Management
Heavy and prolonged weather conditions can, on occasion, render fields unavailable / unsuitable for training safely.
If the primary trainer conducting the program becomes unexpectedly unavailable and a suitable replacement trainer can’t be sourced in time.
In the above two rare scenarios, all affected clients will be contacted via SMS, phone or email at the earliest available opportunity.